Imagine my surprise when I received an envelope in the mail yesterday in which the address was hand addressed. The return address was Land's End Canvas. I opened it up to find a Thank You card.A hand written thank you note, to be exact. To thank me for my purchase.
This is amazing customer service. In a day in age where corporations are so big and busy, it is beyond astonishing when you get such great customer care. I can only count on one hand the companies which have treated me as a person and not just a customer. Lands' End Canvas now is added to that list.